Premium ARK provides the gameserver tools people need to build their community and manage their gameservers. Build with years of ARK server experience to provide customers with the best software and hardware available.
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A few years before starting Premium ARK, I ran my own ARK cluster. It grew from being just 2 players to a big cluster in a year and I learned many of ARK’s quirks and needs. This is the source of my knowledge about ARK servers and the foundation of Premium ARK today.
While Premium ARK is not my first business, it is my first ‘Business to Consumer’ (B2C) business. I started building web applications as a teenager and have over 12 years of experience, working for customers like my neighbour or a big automated crypto-investment platform.
I like talking to customers directly, to better understand their communities. This helps me improve existing tools and come up with new features. As a small company it is much easier to rapidly develop and improve.
Sometimes I screw up (yes, I am a human) and a customer has to contact the helpdesk. Being able to fix issues myself minimises miscommunication and guarantees every helpdesk ticket is replied by someone who knows their stuff.
I am sure some will say hosting companies should have a big helpdesk team, but I disagree. I think the size of a company’s helpdesk is just a reflection of how user-friendly the product is. If you need a lot of staff to explain things over and over, then maybe your product could use some tweaks.
If you enjoyed reading some of Premium ARK’s history and my story, please let me know at [email protected]